sports_soccerStep-by-step guides
General
General
FAQ
Everything players and managers need — from finding your first game to running a balanced squad.
personPlayers
1
Sign in or create a free accountRegister at Playofy with your email — takes under a minute.
2
Open the Explore tabTap Explore in the bottom navigation or visit explore.html. Allow location access or enter your city manually.
3
Filter the match listNarrow by date, format (5v5, 7v7, 11v11), price, and skill level. Playofy shows every open game within a 25-mile radius in real time.
4
Review the match cardTap any card to see venue details, team rosters, cost per player, and kick-off time.
5
Book instantly or save for laterPress Select & Book to lock in your slot right away, or tap the bookmark icon to save the match and decide later.
1
Find an open match on ExploreLook for a card showing available slots — a green slot-count badge on the card.
2
Tap "Select & Book"Choose which team you'd like to join — Team A or Team B. Slot counts update in real time so you always see what's available.
3
Review and payConfirm the price per player, then pay securely via your Playofy Wallet or a debit/credit card. Payments are processed end-to-end via Stripe.
4
Receive your confirmationYour slot is locked in instantly. You'll get an in-app notification and email confirmation with venue directions.
5
Match-day remindersPlayofy sends you a reminder 24 hours before kick-off and again 2 hours before — so you're never caught off guard.
1
Go to My MatchesTap your profile icon then select My Matches to view all upcoming bookings in one list.
2
Tap "Cancel Booking"Find the game you want to leave and confirm the cancellation. Your slot is immediately released back to the pool.
3
Check your refund eligibilityCancellations are tiered: more than 24 hours before kick-off = 100% to your Playofy Wallet; 12–24 hours = 50% refund or non-withdrawable booking credit; less than 12 hours = no refund. Full policy at Terms §6.
4
Waitlist players fill your slot automaticallyAs soon as you cancel, anyone on the waitlist is notified — the game stays full without the manager lifting a finger.
info
Manager cancels the whole match? Every player receives a 100% automatic refund regardless of timing — no action needed from you.
1
Browse the Explore pageFind a match you're interested in but aren't ready to commit to just yet.
2
Tap the bookmark iconHit the bookmark on the match card or detail page. The game is instantly added to your saved list.
3
Find it in Profile → Saved MatchesAll your bookmarked games appear in one place, ordered by date — easy to review and book when you're ready.
4
Get a low-slot alertPlayofy notifies you when a saved match is nearly full — so you can book before it sells out.
1
Tap "Join Waitlist"On any full match, tap the waitlist button in the booking modal or on the match card. Joining is completely free and takes one tap.
2
Get an instant in-app notificationThe moment a player cancels, Playofy automatically notifies the next person in the queue. You'll see it in your notification bell immediately.
3
You have 30 minutes to acceptOpen My Slots, tap Accept & Pay, and the slot price is deducted from your Playofy Wallet. If you miss the 30-minute window, the offer passes to the next person in the queue automatically.
4
Your slot is confirmedOnce payment goes through, your booking appears in My Slots instantly — same experience as a standard booking.
manage_accountsManagers
1
Switch to Manager viewLog in and toggle to Manager Mode from your profile menu. Your dashboard shifts to Match Centre.
2
Tap "+ Create Match"Hit the Create Match button in Match Centre. A step-by-step setup wizard opens to guide you through.
3
Enter match detailsFill in: match name, date & time, format (5v5 / 7v7 / 11v11), skill level, price per player, and team names.
4
Choose or add a venueSearch the venue directory or enter a custom address with a map pin so players know exactly where to go.
5
Set visibilityToggle Public (visible to all players within 25 miles on Explore) or Private (invite-only link you share yourself).
6
Publish — watch it fill upTap Publish Match. Your game goes live instantly. Nearby players see it on Explore and slots start filling — no chasing required.
1
Open your match in Match CentreNavigate to Match Centre → Teams tab for your published game.
2
Tap "Auto-Balance Teams"Playofy analyses each player's skill rating and match history to generate the fairest possible split — eliminating the "stacking" problem.
3
Fine-tune manually (optional)Drag and drop individual players between Team A and Team B to override any automated assignment.
4
Confirm the lineupTap Confirm Teams. The lineup is locked — only you as manager can make further changes.
5
Players are notified automaticallyEveryone receives an in-app notification showing their team assignment before kick-off.
1
Browse Explore as normalUse the Explore tab to find a suitable open game — filter by format, date, location, and price per player.
2
Tap "Book for Squad"On the match detail page, select Book for Squad to reserve multiple slots at once instead of booking one at a time.
3
Select players from your rosterPick which squad members fill which slots. Any unfilled slots remain open for others to join via Explore.
4
One checkout for the whole groupPay for all slots together from your Wallet, or send individual payment requests to each player — they approve in-app with one tap.
5
Everyone gets confirmedEach squad member receives their own booking confirmation, venue map link, and kick-off reminder — no manual forwarding needed.
account_circleAccount
1
Register with your emailSign up at Playofy — a verification email is dispatched to your inbox immediately after you submit the form.
2
Check your inbox (and spam)Look for an email from noreply@playofy.com. If it doesn't appear within 2 minutes, check your spam or junk folder and mark it as safe.
3
Click "Verify My Email"Open the email and tap the verification link. You're redirected back to Playofy — your account is instantly active and all features are unlocked.
4
Didn't receive it?Go to Profile → Settings → Resend Verification Email. Verification links expire after 24 hours — resending generates a fresh one instantly.
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Compliant
1
Playofy WalletYour in-app wallet holds a balance you can top up at any time. Refunds from cancellations land here automatically — no bank wait times.
2
Card, Apple Pay & Google PayPay by debit/credit card, Apple Pay, or Google Pay at checkout. All transactions use Strong Customer Authentication (3DS) and are processed by Stripe — we never store your card details.
3
Cancellation & refund tiers
Time before kick-off
Refund
More than 24 hours
100% to your Playofy Wallet
12 – 24 hours
50% refund or non-withdrawable booking credit
Less than 12 hours
No refund
4
Organiser cancels the whole match100% automatic refund to every player within 5 business days — no action needed on your end.
Player-initiated cancellations credit your Playofy Wallet instantly. Organiser-cancelled match refunds appear on your original payment method within 5–10 business days. UK consumers retain statutory rights under the Consumer Rights Act 2015. Full policy: Terms & Conditions §6.
Still have questions?
Our support team is happy to help.